Shop Terms and Conditions
Note: This information relates to the Terms and Conditions of the shop only. For details on how we process your data please see our Privacy Notice
These Terms and any Contract between yourself and Badger Trust are only available in the English language.
Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
1. Information about us
1.1 We operate the website shop. We are Badger Trust, a limited company registered in the UK, and a charity registered with the Charity Commision (England and Wales) under charity number 1111440. Our registered office is Badger Trust, 11A Scandia-Hus Business Park, Felcourt Road, East Grinstead, RH19 2LP. We are not VAT registered.
1.2 To contact us regarding the shop, please e-mail email@example.com
1.3 The regulatory compliance associated with the application, use and processing of any Products is your responsibility.
2. Our Products
2.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to present the colours accurately, we cannot guarantee that your computer's display of the colours will replicate the colour of the Products. The products you receive may vary slightly from those images.
2.2 All sizes, weights, capacities, dimensions and measurements indicated on our Website have a 5% tolerance.
2.3 The packaging of the Products may vary from that shown on our Website.
2.4 If for any reason we are unable to fulfill your order for a Product we will advise as soon as possible and offer a full refund. We aim to avoid this situation, but sometimes an online stock level may differ from the actual number of products held.
3. How we use your personal information
We only use your personal information in accordance with our Privacy Notice. Please read this as it includes important terms which apply to you.
4. Your rights as a consumer
4.1 You may only purchase Products from our Website if you are aged 18 or over.
4.2 You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.
5. How the contract is formed between yourself and Badger Trust.
5.1 For the steps you need to take to place an order on our Website, please see the shop home page.
5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please read and check your order at each stage of the order process.
5.3 You can only pay for Products online by using a debit card, credit card or PayPal. We accept the following cards: Visa, Visa Debit, Visa Electron and Mastercard. We do not accept American Express Cards. Payment for the Products, plus all expected delivery charges, is charged to your card when the order is accepted. If we are shipping overseas we may have to contact you to confirm exact costs, due to recent customs changes due to Brexit.
5.4 Once you have submitted an order you will receive an email acknowledging that we have received it and that your order has been accepted.
5.5 The Contract between us is formed when we send the acknowledgement email.
5.6 See Section 2.4 for the procedure we follow if we are unable to supply a Product for any reason.
6. Our right to vary these terms
6.1 Revised terms will apply if there are changes in how we accept payment from you.
6.2 Changes in relevant laws and regulatory requirements will also affect the terms.
6.3 Every time you order Products from us, the Terms in force at that time will apply to the Contract between us.
6.4 Whenever we revise these Terms in accordance with this Clause 7, this document will be amended. The date of amendment will be shown at the foot of the last page.
7. Your consumer right of return and refund
7.1 As a consumer, you have a legal right to cancel a Contract under the Consumer Contract Regulations (2014) during the period stated in Section 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 This cancellation right does not apply in respect of any made to measure or custom-made products; newspapers, periodicals or magazines; perishable goods and software, DVDs or CDs which have a security seal which you have opened or unsealed.
7.3 Your legal right to cancel a Contract starts from the date when the Contract between us is formed, see Section 6.5. If the Products have already been delivered to you, you have a period of 14 days in which you may cancel, starting on the day after the day you receive the Products.
7.4 To cancel a Contract please email us at firstname.lastname@example.org. The cancellation takes effect from the date of the email. You then have 14 days to send the Products back to us.
7.5 Provided the Product is returned in good condition, e.g. fit for resale, you will receive a refund of the full price you paid, including cost of postage to you, for the Product within 14 days of receipt of the Product by us.
7.6 If you have returned the Product under this Clause 8 because it is faulty or misrepresented, you will receive a refund within 14 days of receipt of the Product by us, of the full price you paid for the Product and the costs you incur in returning the item to us.
7.7 In the case of either Clause 8.5 or 8.6, the refund will be made on the credit or debit card used to pay for the order.
7.8 As a consumer, you will always have legal rights in respect of Products that are faulty or misrepresented. See Section 5.2.
8.1 We aim to dispatch your order within 14 days from placement, but it could take up to 28 days from order to delivery, depending on time of year (e.g. pre-Christmas busy period) and speed of the delivery service (Royal Mail). If there are particular extenuating circumstances (e.g. COVID pandemic and restrictions on office attendance) we will state this on the shop web page.
8.2 If your order is required by a particular date or with special instructions e.g. for a birthday, please use the ‘Add a Note’ function when in your Cart and provide details. If you omit to do this please email email@example.com as soon as you have placed your order, giving the instructions and providing your order number. We will do our utmost to meet your request, but cannot guarantee it.
8.3 You will receive an ‘Order Shipped’ email when the order is processed and posted from our shop to you.
9. Price of Products and Delivery Charges
9.1 The price of a Product does not include postage and packing. This cost is calculated for the goods in your Cart and added at Checkout. This is based on weight and country of destination. Additional custom charges added to packages sent outside of the UK by the receiving country postal service are not the responsibility of Badger Trust, and you must pay these.
Version BT-STC-2. Last updated 01/03/2021.